In the fast-evolving landscape of insurance, the adage "it’s often costing you more to stick with something you’ve had forever than to embrace something new" holds undeniable truth, especially when it comes to certificates of insurance. Many agents and brokers acknowledge the inefficiencies, inaccuracies, and liabilities associated with their current certificate processing procedures. While change can be daunting, it's becoming increasingly clear that investing in technology and process improvements is essential for safeguarding the future of your agency.
The Power of Innovation: Consider the eye-opening case of a Top 100 Broker who, despite being content with their existing process, decided to put Certificate Hero’s generative AI platform to the test. The broker provided a sample of contracts and corresponding certificates, expecting their in-house and outsourced human processors to outperform the software. However, the results were astonishing. While the human team initially celebrated a small victory, closer inspection revealed that all of the issued certificates contained mistakes, some of which were potentially impactful, putting the agency at risk.
A Turning Point: This experience forced the top broker to reconsider their approach to certificate processing. The accuracy of the Certificate Hero platform far surpassed that of human processors, leading the management team to realize that the price of doing nothing far outweighs the cost of adopting new technology. By acknowledging the platform's capabilities and acknowledging that it's not perfect but significantly superior, the firm was willing to invest in a software license, new processes, and platform training.
Embrace the Future: Change should not be feared; instead, it should be embraced. As an insurance broker, it's essential to adapt and evolve. Avoid the temptation of sticking your head in the sand, adopting the mindset of an ostrich. Leverage technology to shape a brighter future for your agency. The upfront investment in a software solution and the necessary training is a small price to pay when compared to the potential costs of future mistakes and inefficiencies.
It's time to address the current inefficiencies that quietly plague your firm. Don't let complacency put your agency's future in jeopardy. Reach out today to schedule a demo and take the first step toward a more efficient and secure future. Embracing change now is a small investment that will undoubtedly yield significant dividends in the long run. Secure your agency's success, one step at a time.