Privacy Policy

We only collect Personal Information for the purposes of conducting our business, including in relation to providing the Certificate Hero Services. We collect, process, share, and retain information from you and any devices you may use when you access our Websites, use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or otherwise correspond with us.

The type of Personal Information we collect depends upon your use of the Services and on your relationship with us – whether you are a customer, prospective customer, an end user of our customers’ services that utilize our solutions, a prospective employee or whether you are simply visiting our Websites. Examples of the types of information we collect are:

• Name

• Address (including billing and shipping address)

• Telephone number, fax number and/or other contact information

• Email address

• Location, department, manager, function

• Website server log information automatically reported by your browser each time you access a web page, which may include information such as your web queries or navigation requests, browser type, Internet Protocol (IP) address, number of clicks on website hyperlinks, the domain names visited, landing pages visited, and web pages viewed

• Your testimonials, feedback and complaints

• Professional information, such as employer or organizational affiliation for a customer, partner, distributor or reseller

• Screen name

• Screen sharing views, at the request of customers, for support and quality assurance (“QA”) purposes

• Any data in any files uploaded, emailed or otherwise provided by customers, including for support and QA

• Operating system type and version, web server type and version, database type and version

• Unique IDs such as a cookie placed on a computer or mobile device, or device IDs

• IP address or MAC address, and information derived from an IP or MAC address, such as geographic location

• Browsing activities, cookies and similar data, and platform or mobile application use data

• Referring domain, destination domain and destination path

• Geolocational data

• User IDs and passwords for customers with accounts on the Services

• Information about the performance, security, software configuration and availability of our software on your servers and network

• Website user statistics and website and portal use and viewing activity records

• Communication preferences

• If you are an employee or prospective employee

• Your tax file number or other government related identifiers

• Your employment history and qualifications, and background checks relevant to your job application

• Employee number

• Last 4 digits of Social Security number

• Other similar information

We may collect your Personal Information in a number of ways, including email or electronically when you contact us or visit our Website to:

• Registration and use of the Certificate Hero Services: Information such as name, email address, telephone number, company/organization, and other information, may be collected in connection with registration for, or use of the Certificate Hero Services (for example, to sign-up for and log into the Certificate Hero Services). Customers may update their information by logging into their account.

• Communications: Personal information such as name, email address, and other information, may be collected, when provided in any communications, whether via email, social media, telephone or otherwise.

• Support: Personal information may be collected in connection with customer support, whether via screensharing, email, social media, telephone or otherwise.

• Surveys and Research: We may collect Personal Information from anyone participating in research and surveys.

• Information We Automatically Collect: We receive and store certain types of information whenever you interact with us or our Service. Our Websites use “cookies,” tagging and other tracking technologies. This information includes computer and connection information such as statistics on your page views, traffic to and from our Websites, referral URL, ad data, your IP address, and device identifiers; this information may also include your browsing history, transaction history, and your web log information.

• Sign-in Features: Our Website includes links to other websites and online services whose privacy practices may differ from those of Certificate Hero. For example, you can log in to our Website using single sign-in services. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to prepopulate our sign-up form. We encourage you to carefully read the privacy statement of any website you visit or online services you use.

• User Comments and Content: If you post any comments or content on our Websites, you should be aware that any personally identifiable information you choose to provide there may be read, collected, or used by third parties. We are not responsible for the information you choose to submit and we cannot guarantee that third parties have not made copies of or will not use such information in any way.

• Information From Other Sources: We may supplement the Personal Information we collect with information from third parties and add it to your account information. Information from third parties may include, but is not limited to, demographic information that is publicly available, additional contact information, group affiliations, occupational information, and educational background. We may also collect your Personal Information from third parties, including data available on the internet, and data purchased from third party sources. Where Personal Information is obtained from third party sources, the collection, use and disclosure of that Personal Information will be governed by the third party's privacy policy as well as by applicable privacy laws. If you are a prospective employee, we may also collect Personal Information from credit agencies (after seeking your consent to do so).

  You can choose not to provide us with certain information, but then you might not be able to take advantage of many features of the Websites or the Platform and Certificate Hero may not be able to provide you with certain Services.

• Non-personal Information: Our Services may collect information that, by itself, does not identify you or cannot be used to identify you (“Non-personal Information”). Non-personal Information may also be made available or gathered via your use of the Services. Non-Personal Information does not directly relate to an individual on its own or in combination with other information we have collected or that has been provided. If we combine any Non-Personal Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined.

Certificate Hero may use the information, including Personal Information, collected in connection with the Certificate Hero Services for the purpose of providing the Services to our customers, as well as for supporting our business functions, such as fraud prevention, marketing, analytics and legal functions, and other legitimate purposes.

To the extent permitted by applicable law and, for customer data, as permitted by our customer agreements, we may use information collected in connection with our Services:

• To deliver our Services through our Websites.

• To provide, maintain, and improve the Websites for internal or other business purposes.

• To fulfill customer requests, such as to create a Certificate Hero Services account or to provide requested services.

• Email address

• To communicate with our customers; to inform customers and users of products, programs, services profiles or transactions with us, and changes to our policies or terms, as applicable.

• To send offers, promotions, or other communications about our Services, including special or promotional events, including services, products, or events for which we collaborate or co-offer with a third party.

• To send customers information regarding the Certificate Hero Services, including information about features and enhancements on or to our Websites and issues specifically affecting Certificate Hero Services.

• To understand and respond to reviews, comments, or other feedback provided to us.

• To support, optimize, improve and personalize our Services, and advertising, including tracking and evaluating the use of the Websites.

• In the case of server logs, to help us statistically monitor how many people are using our site and for what purpose.

• To send newsletters or other materials.

• To protect the security and integrity of our Services, content, and our business.

• To explore prospective sales leads.

• For benchmarking, data analysis, audits, developing new products, enhancing the Certificate Hero Services, facilitating product, software and applications development, improving our services, conducting research, analysis, studies or surveys, identifying usage trends, as well as for other analytics purposes.

• To perform statistical, demographic, and marketing analyses of users of the Websites and their viewing patterns.

• To meet our contractual requirements, to comply with applicable legal or regulatory requirements and our policies, and to protect against criminal activity, claims and other liabilities.

• For any other lawful purpose for which the information is provided, including fulfilling requests for information. 

Marketing communications. From time to time we may use your Personal Information to contact you with information regarding company news or and ancillary products via e-communications. You will have the choice to opt in or opt out of receiving such communications. You will also be given the opportunity on every e-communication that we send you to indicate that you no longer wish to receive our direct marketing material. If we have collected your Personal Information through our Websites or through other channels (such as if you have exchanged contact information with one of our sales representatives or business partners), and we have permission to do so, we will use your Personal Information to inform you about other services and products that might be of interest to you and to gather feedback from you on our Services.

Personal information under the control of users of the Certificate Hero Services. In some circumstances, we may access and use Personal Information that has been collected by you in the course of your use of the Services. This Personal Information remains under your control at all times. We will only use this information on a limited basis to fulfill our contractual obligations to you to:

• diagnose and address software programs;
• provide hosting services;
• fulfill IT-related duties for technical maintenance and the backup of the hosting environment;
• provide consulting services in relation to the installation and configuration of our software;
• assist with the preparation and migration of data to our software;
• develop product enhancements; and
• provide data capturing services.

Aggregate Information. To the extent permitted by applicable law, we may use, process, transfer, and store any data about individuals and customers or partners in an anonymous (or pseudonymous) and aggregated manner. We may combine Personal Information with other information, collected online and offline, including information from third party sources. We may also use information in other ways with consent or as permitted by applicable law. By using the Certificate Hero Services, our customers agree that we are hereby licensed to collect, use, share and store anonymized (or pseudonymized) aggregated data collected through the Certificate Hero Services for benchmarking, analytics, A/B testing, metrics, research, reporting, machine learning and other business purposes.

Automated Decisions. To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including using machine learning algorithms, about individual users of the Certificate Hero Services in order to provide or optimize the Certificate Hero Services offered and/or delivered, for security or analytics purposes, and for any other lawful purpose.

To the extent permitted by applicable law, Certificate Hero may share and disclose information, including Personal Information, as set forth below:

• Customers. We may share information with our customers and their service providers and other platforms that may assist those customers.
• Affiliates and Agents. We may share information with our affiliates, any business partners or agents acting on our behalf). Please refer to the websites of such third party for their Privacy Policies and other information on such third party.
• Service Providers. We may share information with our service providers (e.g. data storage and payroll service providers), agents, vendors and other third parties we use to support and advertise the Certificate Hero Services and our business. Such service providersinclude database providers, data analytics providers and other suppliers who assist with providing technical support. We share Personal Information with such third parties to the extent necessary to provide services to us, and pursuant to binding contractual obligations.
• Advertising and Marketing. To the extent permitted by applicable law, we may share information with third parties for marketing, advertising, promotions, contests, or other similar purposes. If required by applicable law, we will share such data for advertising and marketing purposes only in an aggregate, anonymous, and de-identified manner.
• Mergers, Acquisitions, Divestitures. We may share, disclose or transfer information to a buyer, investor, new affiliate, or other successor in the event Certificate Hero, or any affiliate, portion, group or business unit thereof, undergoes a business transition, such as a merger, acquisition, joint venture, consolidation, reorganization, divestiture, liquidation or dissolution (including bankruptcy), or a sale or other transfer of all or a portion of any assets of Certificate Hero or any affiliates or during steps in contemplation of such activities (e.g., negotiations and due diligence).
• Law Enforcement and National Security. We may share information with legal, governmental, or judicial authorities, as instructed or required by those authorities or applicable laws, or to comply with any law or directive, judicial or administrative order, legal process or investigation, warrant, subpoena, government request, regulatory request, law enforcement or national security investigation, or as otherwise required or authorized by law.
• Protection of Rights, Property or Safety. We may also share information if, in our sole discretion, we believe disclosure is necessary or appropriate to protect the rights, property or safety of any person, or if we suspect fraud or other illegal activity,

Certificate Hero may also disclose Personal Information for other purposes or to other third parties when an individual has consented to, or requested, such disclosure, or where a customer has obtained permission from such individual, or where such disclosure is otherwise legally permitted for legitimate business purposes, and, for customer data, with such customer’s authorization or otherwise in accordance with Certificate Hero agreement with such customer.

We may use cookies and similar technologies to operate and improve the Certificate Hero Services, as well as to simplify our interaction with you. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep track of your interests and/or preferences and recognize you as a return visitor to the Services. We may use cookies, log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the Certificate Hero Services, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes.

We may use the following types of cookies and similar technologies:

• Essential/strictly necessary cookies required for the operation of the Certificate Hero Services. They include, for example, cookies that enable you to log into secure areas.
• Analytical/performance cookies that collect information about how you use the Certificate Hero Services. They allow us to recognize and count the number of visitors and to see how visitors move around our Websites. This helps us to improve the way our Websites work. These cookies are sometimes placed by third party providers of web traffic analysis services.
• Functionality cookies that remember choices you make and recognize you when you return. This enables us to personalize our content, greet you by name and remember your preferences (for example, your choice of language or region) or allow the pre-population of certain resource request forms, making it easier for you to access Certificate Hero content.
• Targeting cookies that collect information about your browsing habits such as the pages you have visited and the links you have followed. We use this information to make our Website more relevant to your interests, and, if we enable advertising, to make advertising more relevant to you, as well as to limit the number of times you see an ad. These cookies are usually placed by third-party advertising networks. They remember the other websites that you visit and this information is shared with third-party organizations, for example, advertisers.

Most internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may encounter issues using the Certificate Hero Website and accessing certain pages, specifically password-protected pages.

For more information, visit the help page for your web browser or see http://www.allaboutcookies.org or visit www.youronlinechoices.com which has further information about behavioral advertising and online privacy. We may use third party analytics such as Google Analytics or similar analytics services. For information on how Google processes and collects your information regarding Google Analytics and how you can opt-out, please see .

To the extent permitted by applicable law, we may retain information for as long as the account of the customer for whom we collected the information is active, for at least six (6) months thereafter, or as long as is reasonably necessary to provide the Certificate Hero Services or as needed for other lawful purposes. We may retain cached or archived copies of information. We may retain anonymized or pseudonymized, aggregated data indefinitely, to the extent permitted under applicable law. We may be required to retain some data for a longer period of time because of various laws and regulations or because of contractual obligations. We also will retain information as long as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Once information is no longer needed for the purposes for which it was collected, we will take reasonable steps to de-identify and destroy it.

To the extent required by applicable law, or in our discretion otherwise, we will allow customers and individuals to limit use of Personal Information. If at any time after providing us with your Personal Information such information changes or you change your mind about receiving information from us, you may request access to your data or that your data be changed.

You may elect not to identify yourself or you may use a pseudonym in your dealings with us, except where it is impracticable for us to deal with you on this basis (for example, we will need to identify you in order to provide most of our Services).

We may use your Personal Information for direct marketing. This includes the use of Personal Information to:

• invite you to a user conference; and
• notify you about an existing or new product or service.

If you prefer not to receive these communications from us, you may ask us at any time to stop sending you direct marketing information or to stop being contacted by us. You can do this by emailing us at privacy@certificatehero.com.

If you use your mobile device to interact with us or use the Certificate Hero Services, we may receive information about your mobile device, including a unique identifier for your device. We and our service providers and third parties we collaborate with, including ad networks, may use cross-device/crosscontext tracking. For example, you might use multiple browsers on a single device, or use various devices (such as desktops, smartphones, and tablets), which can result in your having multiple accounts or profiles across these various contexts and devices. Cross-device/cross-context technology may be used to connect these various accounts or profiles and the corresponding data from the different contexts and devices.

We provide you with a means for submitting your resume or other Personal Information through our Website or Services for consideration for employment opportunities at Certificate Hero. Personal information received through resume submissions will be kept confidential. We may contact you for additional information to supplement your resume, and we may use your Personal Information within Certificate Hero, or keep it on file for future use, as we make our hiring decisions.

The Certificate Hero Services may provide links to other websites or resources over which Certificate Hero does not have control (“External Websites”). Such links do not constitute an endorsement by Certificate Hero of those External Websites. You acknowledge that Certificate Hero is providing these links to you only as a convenience, and further agree that Certificate Hero is not responsible for the content of such External Web Sites. Your use of External Web Sites is subject to the terms of use and privacy policies located on the applicable External Web Site. We encourage you to be aware when leaving our Services and to read the privacy statements of External Web Sites that collect your Personal Information.

The Certificate Hero Services may also facilitate the use of third-party products and services (“External Products”). You agree that your use of the External Services is at your sole risk and that Certificate Hero shall not have any responsibility for nor any liability to you for any content or function of the External Services. Your interaction with any External Service is subject to that third party’s own rules, policies, and practices, and not this Privacy Policy.

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of Personal Information, we employ procedural and technological measures that are reasonably designed to help safeguard the information we collect. Only authorized Certificate Hero personnel have access to the Personal Information, including server logs and cookie utilization data, that we collect. These individuals are required to follow strict security policies and procedures. Certificate Hero may use encryption, secure socket layer, firewall, password protection and other physical and logical security measures to help prevent unauthorized access to such. Certificate Hero may also place internal restrictions on who in the company may access data to help prevent unauthorized access to such information.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Therefore, despite our efforts, we cannot guarantee its absolute security. We do not warrant or represent that Personal Information about you will be protected against, loss, misuse, or alteration by third parties.

If you use the Services, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your password. We cannot secure any Personal Information that you release on your own, that you request us to release or that is released through another third party to whom you’ve given access. Where required under applicable law or by contract, we will notify the appropriate parties or individuals of any loss, misuse or alteration of Personal Information so that such parties or individuals can take the appropriate actions for the due protection of their rights. If such Personal Information is information of a Certificate Hero customer, we will notify such customer and coordinate with them regarding any required notices to particular individuals.

We recognize the importance of protecting the privacy and safety of children. The Certificate Hero Services are not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. Anyone under 13 should not use the Certificate Hero Services. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us as set forth below.

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To learn more about your California privacy rights, please read our CCPA Privacy Notice (https://certificatehero.com/privacy/ccpa). To request a list of the names and addresses of third parties to whom we disclosed such information during the preceding calendar year along with a list of the categories of information disclosed, please send an email to privacy@certificatehero.com or write to us at the address listed below.

If you have questions, concerns, or complaints about this Policy or our privacy practices, please contact our Privacy Officer by email at support@certificatehero.com . We will respond to your inquiries as soon as is practicable.

1. CLASS ACTION WAIVER. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

2. DISPUTE RESOLUTION. Except as otherwise required by applicable law, you agree that any dispute, controversy, or claim arising out of or relating to this Privacy Policy or the collection, use, storage or transfer of any of your information or data, including, but not limited to, the arbitrability of the matter or the formation, interpretation, scope, applicability, termination, or breach of this Privacy Policy, shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures, or JAMS International Arbitration Rules, if the matter is deemed "international" within the meaning of that term as defined in the JAMS International Arbitration Rules. The arbitration shall be administered by JAMS, shall take place before a sole arbitrator, and shall be conducted in Boston, MA. If the JAMS International Arbitration Rules apply, the language to be used in the arbitral proceedings will be English. Judgment upon the arbitral award may be entered by any court having jurisdiction. This section shall apply to and require arbitration of all disputes, controversies, and claims, regardless of whether such disputes, controversies, or claims concern a single individual, entity, or other person, multiple individuals, entities, or other people, or classes of individuals, entities, or other people. You hereby consent to receive service of process by electronic means or social media to the extent allowed by the applicable court. This constitutes express agreement of the parties regarding your consent pursuant to United States Federal Rule of Civil Procedure 5(b)(2)(E) and any applicable state (or other jurisdiction) equivalent.

Certificate Hero may update this Privacy Policy from time to time in our sole discretion to reflect changes to our information and privacy practices. Certificate Hero will post any updated Privacy Policy on this page at https://certificatehero.com/privacy or in the Certificate Hero Services, or with any notice to individual users if required by applicable law. Continued use of the Certificate Hero Services after any such modifications constitutes acceptance to any such modified Privacy Policy. Certificate Hero encourages you to review this Privacy Policy regularly for any changes. The date of last revision is shown at the “Last Updated” legend at the top of this page.

If you have any questions regarding our Privacy Policy, the practices of this site, or your dealings with us, please feel free to email us at support@certificatehero.com.