---
title: Certificate Hero | Support Policy
description: Support Policy
---

# Support Policy

Certificate Hero Customer Support Policy.

![tag-image](https://certificatehero.com/hubfs/CertificateHero_November2022/Images/tag-image.svg)

Support Policy and Service Level Commitments

## CERTIFICATE HERO SUPPORT POLICY

[ Download Support Policy PDF ](https://certificatehero.com/hubfs/CH%20Support%20Policy%20%26%20SLA%20(10-03-23).pdf?hsLang=en)

![shape](https://certificatehero.com/hubfs/subscribe-corner-form.png)

![tag-image](https://certificatehero.com/hubfs/CertificateHero_November2022/Images/tag-image.svg)

Subscribe to our mailing list

## Be the first to know about updates in the COI revolution.

```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "logo" : "https://certificatehero.com/hs-fs/hubfs/raw_assets/public/CertificateHero_November2022/images/CertificateHero-Logo.png",
  "name" : "Certificate Hero",
  "sameAs" : [ "https://twitter.com/certificatehero", "https://www.instagram.com/certificatehero/", "https://www.linkedin.com/company/certificate-hero/" ],
  "url" : "https://certificatehero.com/"
}
```

```json
{
  "@context" : "https://schema.org",
  "@id" : "",
  "@type" : "ProfessionalService",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "US",
    "addressLocality" : "Dedham",
    "addressRegion" : "MA",
    "postalCode" : "02026",
    "streetAddress" : "858 Washington St Suite 307"
  },
  "image" : "https://certificatehero.com/hs-fs/hubfs/raw_assets/public/CertificateHero_November2022/images/CertificateHero-Logo.png",
  "name" : "Certificate Hero",
  "telephone" : "(781) 269-1716",
  "url" : "https://certificatehero.com/"
}
```

```json
{
  "@context" : "https://schema.org/",
  "@type" : "WebSite",
  "name" : "Certificate Hero",
  "potentialAction" : {
    "@type" : "SearchAction",
    "query-input" : "required name=search_term_string",
    "target" : "https://certificatehero.com/{search_term_string}"
  },
  "url" : "https://certificatehero.com/"
}
```