COIs and E&O: How Certificate Hero Helps You Prevent Expensive Mistakes

Issuing Certificates of Insurance (COIs) seems pretty straightforward, right? But here’s the reality: COI mistakes are one of the top causes of E&O claims against insurance agents—and they’re expensive.

Let's look at the numbers:

• 21% of all E&O claims come from certificate-related issues
• 68% of these claims are preventable, usually caused by simple errors or misrepresentations

Yikes!

Most of these costly claims come down to things like:

• Not following ACORD’s official instructions
• Using the wrong ACORD form (like using Form 25 for property insurance)
• Changing the DOO wording as the holder request on a certificate (a big no-no)
• Accidentally representing coverage that doesn’t exist
• Mistyping the limit of liability

These aren’t malicious mistakes. They’re honest errors made by busy agents and brokers under pressure. But that doesn’t make the liability go away.

So how do you protect your agency?

Enter Certificate Hero.

Certificate Hero is built to take the stress (and risk) out of issuing COIs. It walks your team through the right steps, ensuring:

• You’re using the correct ACORD forms
• Your agency approved DOO wording (eliminates accidental misrepresentation)
• You don’t issue certificates with the wrong type of coverage
• You don’t attach endorsements, unless the LOB is listed on the COI
• You can’t list a limit that’s higher than the insured carries.
• Your staff doesn’t have to guess or Google what to do next

In short, Certificate Hero helps prevent the avoidable 68% of E&O claims that occur due to COI errors.

Let’s face it, your agency doesn’t need a claim problem over something as routine as a certificate. With Certificate Hero, you can issue COIs faster, more accurately, and with a whole lot more confidence.

In today’s high-stakes insurance landscape, there’s no room for error on Certificates of Insurance. Certificate Hero goes beyond streamlining workflows. It safeguards your agency’s reputation and bottom line by ensuring accuracy from the start.

Why choose Certificate Hero?

Because preventing just one costly mistake can more than cover the cost of the platform —and then some.

Schedule a demo  to learn more.